Returns Policy

All returns must be authorized by Imperial International's Customer Service Department. Please call, e-mail, or fax our Customer Service Department for a return authorization form.

Web Order Customer Service

Email: cs@imperialusa.com
Telephone: 800-526-6261 ext: 93393 Hours: 9am-4:30pm EST
Fax: 201-288-8990

Any product can be returned for inspection, however, credits are typically issued for goods purchased within 15 Days and returned in "like new" condition.

Products received that do not meet the criteria for a credit to be issued, will be returned back to the customer. A Customer Service Representative will call you to discuss product return options. All shipping costs are the responsibility of the customer.

Return Authorization Form

To process a return for CREDIT , please complete the Return Authorization Form and fax it to (201) 288-8990 or email it to cs@imperialusa.com . Returns without a return authorization form will not be accepted, and are subject to a $10.00 handling /processing fee.

All returns are subject to a 15% restocking fee.

Return authorizations expire 30 days from the date issued.

Receiving Instruction: Avoiding Damage Claim Denials

Receiving Instructions

Damaged Shipments and Shortages

All claims for shortage, damage, etc. must be made within ten business days. Shipping Page

Imperial International's standard shipping method for small parcel service is United Parcel Service (UPS). FedEx and DHL shipping service of small parcels is also available and can be selected during the checkout process. If customers have an existing UPS account and would like small parcel shipments to be charged directly to their UPS account, please email cs@imperialusa.com to have your UPS account number linked to your account.

Larger truck shipments will ship using the most cost effective method.

For assistance please email cs@imperialusa.com

Thank You