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Receiving Instructions

AVOIDING DAMAGE CLAIM DENIALS

On behalf of everyone here at Imperial, a division of H. Betti Industries, Inc., we thank you for your order!

The purpose of this document is to serve as instruction on the efficient receiving of your product. Your order is important to us and we want to ensure that it arrives in good condition so that you can start enjoying it right away. That said, loss and damages in transit happen on occasion. We want to be sure that, in the unfortunate event this occurs to your order, we can correct it as quickly and efficiently as possible and we need your help to do that.

For these reasons, it is crucial that you carefully inspect each piece of your order BEFORE accepting it and signing the Proof of Delivery (POD). As soon as your freight arrives please take the following steps:

  1. Count the number of pieces to confirm the shipment matches your POD and packing list.
  2. Inspect each piece for damages. Unpack and inspect contents whenever possible.
  3. Mark your POD appropriately according to the following options.
    • Complete, intact, undamaged shipments can be signed for without notation.
    • Any shortage should be noted carefully on the POD and brought to the driver’s attention.
    • Any superficial damages to the packaging or product may be accepted but must be NOTED on the POD before signing.
    • Damages which are unacceptable or unrepairable on site should be refused to the carrier and not accepted. Write Refused on the POD.
    • If for any reason you are unable to inspect the freight, mark the POD with “Subject to Inspection”. Understand that damage found will be considered concealed which may complicate or prevent the possibility of a claim later.

Should you locate damage AFTER the driver leaves with a signed POD, your damages will be considered CONCEALED DAMAGE. Effective 4/18/15 with NMFC Item 300135-A, all concealed damage claims must be reported to the carrier within FIVE business days from the date of delivery and in written/electronic form to the freight carrier. For this reason, concealed damages MUST be reported to your Imperial contact within THREE business days. At the carrier’s discretion, concealed damage claims may be denied or paid out at only a portion of the product value. 

Please note, if concealed damage is NOT reported to the carrier within FIVE business days (Imperial contact within THREE business day), we will be unable to file the claim.

It is the receiver’s responsibility to check the outside of crates, packaging, and pallet condition for dents, holes, and tears and note details of any exception; this will help insure a good claim. The purpose of the delivery receipt is to record the facts at the time of delivery and certifies that the freight was received in good condition, unless exceptions were noted. With no exceptions noted, the carrier will be left under the impression that there was no question concerning the condition of the shipment and that the shipment was received in good condition. Please take note that the consignee is not justified in refusing a damaged shipment unless the product is totally damaged. If only partial damage or loss occurs, the consignee should accept the entire shipment and determine whether the damaged freight can be repaired and contact Imperial. 

Failure to comply with these instructions may result in Imperial’s inability to file a claim or provide reimbursement for damaged goods. We appreciate your understanding and cooperation.